CFC Terms & Conditions

Find our terms and conditions below

Returns Policy

Stock items returned in original/unused condition/packaging with a valid receipt will be refunded in full if returned within 7 days. Giftware/tiebacks/pictures etc. No further return or exchange is possible unless prearranged. (For rugs see separate policy below). Please note that your right to return products does NOT apply to the following categories unless they are faulty.

Goods made/cut or ordered to your specification, ie any goods ordered that are not in CFC Interiors stock including Furniture, Upholstery, Fabric, PVC, Flooring or goods that have been customised to your requirements etc.
Wallpaper, Beds, Mattresses, Mattress Toppers, Mattress Protectors, Duvets, Pillows, Bedding, Earrings and any other personal items classified for personal use.
Clearance items including remnants – this includes all goods reduced by 50% or more.
Please note if you wish to return something that has been delivered to you and require an uplift – the uplift will be charged for at a minimum of £50 dependant upon location.
All products bought from the shop floor should be clearly inspected by customers at time of purchase, and any soiling or damage noted. If this product has been discounted due to shop damage or soiling, the item cannot be returned for these reasons after sale.

Refunds are issued in the same format that they have been paid. Cash is not held on the premises, therefore cash payments may have to be refunded by cheque or issued on a pre arranged day. Cheques must have cleared through our bank before a cheque will be re-issued as a refund – usually up to 10 days. Cheques are not accepted as a form of payment for Cash and Carry Sales. Deposits on custom order goods are non refundable.

Stock Policy

The estimated date that stock will arrive into our warehouse is approximate and not a set date. The date is quoted using all the information at our disposal and sometimes due to situations beyond our control, products (including curtains) can become delayed. In such cases, CFC Interiors cannot be held liable and will endeavour to gain access to the stock as soon as possible. Custom order goods must be paid for in full when they arrive into CFC stores. Deposits are non refundable on custom order goods and you will be invoiced for the balance.

Goods can only be held in storage for 1 month, and must be paid for in full. Any extension to this must be clearly started on the sales order and agreed at the time of purchase. If storage is required by the customer for a longer period this can be arranged at a charge and CFC Interiors will not be responsible for damages or deterioration while in storage.

When Purchasing Flooring

Inform staff of any irregularities in floor – eg uneven surfaces or if nails cannot be driven into the floor. (pipes)
Inform staff what type of felt exists if you are not replacing it, especially if buying tufted carpet. Note poor quality felt or worn felt will shorten the life of carpet.
Ensure your measurements are correct.
Fitters are freelance and are not employed by CFC. CFC cannot be held responsible for damages or issues during fitting.
Carpet fitters will bag scraps of carpet but will not remove waste carpet.

In order for your flooring to be fitted in an efficient manner – it is YOUR RESPONSIBILITY to prepare the room noting the following points

Rooms must be empty – this includes previous floor covering, and domestic appliances.
Floors must be dry and floor boards secure.
If applicable, ensure that a key is left for fitters or a responsible person is available to allow them to gain access into the property.
Fitters are not responsible for disposing of packaging or associated waste as a result of fitting. They are not liable for damage to pipes etc. Failure to comply will mean the fitting cannot be carried out and an alternative date will be arranged. You will be charged a minimum of £50.

Important Points to Note:

Once a carpet has been cut/ordered to your specification – it cannot be returned/cancelled. It has been tailored to your requirements and is therefore yours by contract, deposits are therefore non refundable and the amount outstanding is due. Please check your carpet thoroughly prior to fitting and report any discrepancies immediately once carpet is altered/fitted, CFC is no longer liable.
CFC Interiors do not employ carpet fitters. Our staff can provide details of Self-Employed Carpet Fitters for you to use at your discretion. All monies are to be paid directly to your Carpet Fitter on completion of the service. Your contract for the Carpet fitting is with the Self-Employed Fitter and not CFC Interiors.
Please do not ask Fitters to move your furniture and other belongings as a refusal often offends. Any damage resulting if fitters are forced to remove items is not the responsibility of CFC Interiors. You may be asked to sign a disclaimer to illustrate your understanding of this point.
All pile carpets are liable to shading, which is to show light and dark patches arising from crushing of the surface.
All guarantees are those specified by the manufacturer. For stain-free guarantees please note care instructions for said carpets.

Cancellation Policy

Fitting jobs must be cancelled/rescheduled at least 48 hours before the date of the planned fitting. A cancellation fee will be charged for all fitting jobs cancelled within 48 hours. The fee is a minimum of £50 and will be charged in proportion to the size of the job.

Wooden Floors

When work is complete only unopened boxes of flooring may be returned for credit within 1 month with appropriate receipt. A credit note only will be issued. This only applies to flooring which CFC keep in stock – not custom ordered goods which is non refundable.

When Purchasing a Rug

Please note refunds will only be issued for stock rugs that are returned within 3 days in original condition with a valid receipt and tags attached – NO EXCEPTIONS

Credit notes will be issued for stock rugs returned after 3 and up to 7 days in original condition with a valid receipt NO EXCEPTIONS

Rugs can not be returned after 7 days NO EXCEPTIONS

Custom ordered rugs cannot be returned – NO EXCEPTIONS

When Purchasing Fabric:

If a customer wishes to amend their measurements and there is enough fabric to do so, this must be agreed by a member of CFC staff and confirmed by the customer in writing or by email to fabric@cfcinteriors.com within 7 days of placing the order.
CFC quote for material based on the method which their preferred stitchers use to make curtains, if an external stitcher is to be employed by the customer, CFC recommend that the external stitcher inform their client of the amount of fabric to be purchased. CFC will not be held responsible for any differences.
Fabric returned to be made, must be returned within 7 days and will be checked to ensure that it is the same as the amount sold. CFC will not be liable for any differences.
Fabric/lining/trimming/Wallpaper and other specially ordered in products are non-refundable/non exchangeable. Products like these are often dispatched from the company within hours of order and therefore changes cannot be made.
CFC cannot take responsibility for a customer being unsatisfied with a product that they have advised them against eg roman blinds over 2 metres.

Delivery Policy

In order for your delivery to be carried our in an efficient manner – it is YOUR RESPONSIBILITY to prepare noting the following points.

Designated rooms and associated hallways must be clear in order to facilitate items to reach their intended destination.
Ensure that goods chosen will fit through doors, up stairs and into the room they are intended. Also that floors/ceilings/walls are level/even for slide robes/built furniture etc. CFC reserves the right to recover their costs (delivery and administration) for failed deliveries for reasons such as these.
All goods must be inspected at time of delivery, as claims for damages will not be accepted after.
An adult/ responsible person must be available at time of delivery and be able to sign for goods. The delivery charge is still payable if you have not cancelled the delivery 48 hours in advance and are not available to take your delivery meaning that the drivers are forced to turn away from your property. Any subsequent deliveries will also be charged.
Advise the sales person if the intended driveway will not support a CFC Lorry or will cause difficulty – eg Lightweight manhole covers, low trees, room to turn, narrow driveways etc. This must be clearly documented on invoice or CFC cannot be held responsible for resulting problems.

Points to Note:

Goods will not be delivered until payment has been cleared.
Payment by cheque must be paid 10 days before delivery, and therefore cleared. Delivery personnel can take credit card payments via telephone to base. They cannot take cheques and will be forced to return to base with your goods. Any subsequent deliveries will be chargeable.
Please do not ask CFC Delivery Personnel to move your furniture or other belongings as a refusal often offends. Any damage resulting if delivery personnel are forced to move items is not the responsibility of CFC Interiors. You may be asked to sign a disclaimer to illustrate your understanding of this point.
CFC have the right to ask the customer to send photos of any complaint they may have with a product, this is ultimately for their benefit as this can speed up the complaint resolution process.
Items collected from the CFC Warehouse/shops must be inspected for damages before leaving CFC premises – complaints will not be accepted after.
CFC has the right to charge for assembly.

CFC offer a FREE delivery service for all orders over £750 (each drop of an order must amount to £750+). In order for us to do this we assign a geographical area to each day and once assigned this cannot be changed. Due to uncertainty with traffic and unforeseen difficulties we are unable to supply an exact time of delivery. Customers will be telephoned around 4pm 2 working days prior to their delivery, and given an indication of the order their delivery will be carried out in the following day.

Delivery can take place anytime after 8am on the day of delivery. A courtesy call by the driver can be made 1-2 hours before the delivery – it is up to the customer to request this the day before the delivery and advise office staff of this if required.

If customers require an exact day/time for their delivery, CFC Interiors offer a Premier Delivery Service, which will ensure that your delivery takes place at a time specified by you (within circa 1 hour). There is a minimum charge of £95 for this service and price is dependant upon location and delivery size.

These conditions of sale do not affect Customer Statutory Rights.

Online Terms & Conditions

General terms

Our General terms apply to the use of this Website and by accessing this Website and/or placing an order via one of our stores, you agree to be bound by the terms and conditions set out below.

This site is owned and operated CFC Interiors Ltd, HO – 73 Church Street, Cookstown, Co Tyrone, N Ireland, BT80 8HT

All prices are quoted inclusive of VAT.

To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.

Changes & Accuracy

Please note when necessary we must;

Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
Alter or extend promotions at any time.

Any inaccuracies will be modified as soon as practicably possible, but we have taken every care to publish accurate prices, use accurate pictures, give accurate measurements where appropriate and describe products accurately. Please note that computer monitors can depict colour in different ways, please request a sample of fabric or visit our shops if you require exact verification of colour.

Damage to your computer

CFC makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. CFC recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. CFC shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Before you place an order

Acknowledgement and acceptance of your order

All website and telephone orders are legally binding. This does not affect your statutory rights, including any cancellation rights, are unaffected.

Before ordering product it is up to you to ensure that goods chosen will fit through doors, up stairs and into the room they are intended. Also that floors/ceilings/walls are level/even for slide robes/built furniture etc. CFC reserves the right to recover their costs (delivery and administration) for failed deliveries for reasons such as these. If it is necessary to have a window taken out to facilitate the delivery – it is up to you to have this work completed prior to delivery.

All orders must be paid for in full before delivery.

Computer generated acknowledgements will be sent for all online orders. When purchasing by telephone, you will receive personal correspondence from the company acknowledging your order.

Lead times quoted at time of purchase are approximate. Lead times have increased due to the worldwide COVID Pandemic, and are beyond our control. We issue lead times based on all the information that we currently possess, but stress that in this extremely fluid situation that they cannot be 100% accurate. We will make every effort to keep you updated on any delays.

Delivery and installation

Delivery is free for all drops over £750 in N Ireland and the Republic of Ireland. Deliveries under that value are charged at £45. Deliveries to mainland UK and Worldwide are price upon application. We will endeavour to deliver all goods as quickly as possible from when they arrive into our warehouse. Deliveries are arranged in a geographical format with certain locations on certain days. Deliveries are organised by team members and communicated and agreed upon in the first instance by telephone, but by email if telephone contact is not successful.

At this point it is essential to advise the team member if the intended driveway will not support a CFC Lorry or will cause difficulty – eg Lightweight manhole covers, low trees, room to turn, narrow driveways etc. This must be clearly documented on invoice or CFC cannot be held responsible for resulting problems.

A delivery date will be agreed upon, and a team member will contact you directly 2 days before your intended delivery to give you an approximate delivery time. This time is given using all the information that we have available, but cannot take unforeseen events like heavy traffic, break downs, accidents into account so is a fluid time.

Delivery procedures including our COVID precautions will be explained at this time.

Our team will remove all packaging and it will be recycled where possible.

In order for your delivery to be carried out in an efficient manner – it is YOUR RESPONSIBILITY to prepare noting the following points;

Designated rooms and associated hallways must be clear in order to facilitate items to reach their intended destination.
All goods must be inspected at time of delivery, as claims for damages will not be accepted after.
An adult/ responsible person must be available at time of delivery and be able to sign for goods. The delivery charge is still payable if you have not cancelled the delivery 48 hours in advance and are not available to take your delivery meaning that the drivers are forced to turn away from your property. Any subsequent deliveries will also be charged even if the drop is over £750.

Points to note:

Goods will not be delivered until payment has been cleared.
Payment by cheque must be paid 10 days before delivery, and therefore cleared. Delivery personnel can take credit card payments via telephone to base. They cannot take cheques and will be forced to return to base with your goods. Any subsequent deliveries will be chargeable.
Please do not ask CFC Delivery Personnel to move your furniture or other belongings as a refusal often offends. Any damage resulting if delivery personnel are forced to move items is not the responsibility of CFC Interiors. You may be asked to sign a disclaimer to illustrate your understanding of this point.
CFC have the right to ask the customer to send photos of any complaint they may have with a product, this is ultimately for their benefit as this can speed up the complaint resolution process.
Items collected from the CFC Warehouse/shops must be inspected for damages before leaving CFC premises – complaints will not be accepted after.
CFC has the right to charge for assembly.

Cancellation Policy

Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. If you request delivery to another EU Member State you will own the furniture when it is delivered to the third party delivery providers’ premises, and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

It is your responsibility to return the items to our central delivery point in a good condition. However we recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

If you want to cancel your order please contact us on 02886763319 or email customerservice@cfcinteriors.com

Pre-ordered Items

Items that are pre-ordered have a cancellation period of 14 days after placing the order should you change your mind. After this point we will offer a credit note onto your account which can be used in any department within any of our 3 stores. Your statutory rights to return are not affected by this agreement should the items be delivered faulty.

Refunds

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.

If you are unhappy with any aspect of your furniture

Please contact the store where you placed your order. They will request photographic evidence of faults and resolve any issues.

If they fail to resolve the problem to your satisfaction you may wish to refer it to the Furniture Ombudsman who is an independent organisation that provides Alternative Dispute Resolution services. Our Customer Services Dept will write to you with their contact details or you can email them direct at info@thefurnitureombudsman.org

Non-Domestic furniture

All our products have been manufactured to conform with specific ignition resistance levels as required for furniture for domestic use. If you intend to use furniture in a commercial property it is your responsibility to ensure that the products purchased meet the standards required for the environment in which they will be used.

Your guarantee

Guarantee on each product are different. Please ask for the specific guarantee that the product you require has at time of purchase.

The guarantee starts from the date of delivery and often offers cover against manufacturing defects.

There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your item in a commercial setting.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by CFC Interiors. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by UK & Northern Ireland Law and any dispute between us will be resolved exclusively in the courts of Northern Ireland. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our products are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.

CFC Interiors Limited (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.